Head of Operations, Europe

What you will do

• Take over confirmed files from the quotation team and run them through to the end of the trip
• Oversee FIT, group and MICE ground arrangements across the UK and Europe
• Manage relationships with European DMCs, hotels, coach companies and sightseeing suppliers, and negotiate rates
• Watch operating costs and budgets, and protect the margin on every file
• Handle emergencies, last-minute changes and escalations from clients and suppliers
• Lead, train and supervise a team of 6 to 7 operations professionals
• Improve our workflows and work closely with the quotation and sales teams

What we are looking for

• 5 to 10+ years in international travel operations, ideally with a European DMC or a B2B travel company
• Strong knowledge of European destinations, circuits and ground handling
• Hands-on experience of FIT, group and MICE operations
• An established European supplier network and strong negotiation skills
• Experience of costing, budgets, profitability and team management
• Clear communication and calm problem-solving when things go wrong

About us

Holidays Carnival Group runs HCG UK & Europe DMC, a trade-only destination management company. We plan and run FIT, group and MICE travel across 24 European countries for travel agents and tour operators, with operations, quotation and sales teams in India and partners on the ground across Europe.

Life at HCG and how we work

How we hire

1. ApplySend your CV with the form, or on WhatsApp.
2. First callA short conversation about your experience.
3. InterviewA practical discussion with the team you will join.
4. OfferWe confirm the offer and your start date.